If I’m installing multiple detectors at the same time, how do I know which detector I am installing?

Last updated

Each detector must be enrolled through the app individually. The easiest way to enroll detectors is to enroll one at a time by inserting batteries only into the device you are ready to enroll. In the case where you have already inserted batteries for multiple detectors prior to enrollment, you will see multiple MAC IDs in the app to choose from - in that case you would need to identify which device you are enrolling by looking up the MAC ID.


Message Resideo


Message us on Twitter for help with our products.

Monday through Friday:
9am to 6pm CDT
Saturday and Sunday:
9am to 5pm CDT

Live Chat with Resideo


Connect with an agent for quick assistance.

Monday through Friday:
9am to 8pm CDT
Saturday and Sunday
9am to 5pm CDT

Call Resideo


Speak directly with an agent for help with our products.