What should I do if I get a message stating my camera is offline?

Last updated

If the Camera is showing offline in the Resideo App, verify the following items:

  • Verify your home WiFi network is working.
  • Verify the camera is still connected to power.
  • Check the Home App or email to verify that scheduled maintenance isn't happening.

If the camera is still offline, try unplugging it from the AC power socket, wait 10 seconds, and then power your camera back on. On Smart Home Security, press and hold"MUTE" button down until IR lights next to the camera lens turn on then release "mute" button.


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