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HELP & SUPPORT

What should I do if I get a message stating my camera is offline?

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If the Camera is showing offline in the Honeywell Home App, verify the following items:

  • Verify your home Wi-Fi network is working.
  • Verify the camera is still connected to power.
  • Check the Home App or email to verify that scheduled maintenance isn't happening.

If the camera is still offline, try unplugging it from the AC power socket, wait 10 seconds, and then power your camera back on. On Smart Home Security, press and hold"MUTE" button down until IR lights next to the camera lens turn on then release "mute" button.

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