My Wi-Fi is not working on my smart home security or camera device

1. Make sure the device you are connecting is on the same Wi-Fi network as the mobile device.
• “Forget” all other networks, and turn off mobile data.

OR

• Turn on “Airplane Mode” and then turn on Wi-Fi and connect to the same Wi-Fi network the thermostat will be connected to.
2. Make sure the network is a standard home network and does not require logging in from a web page, such as a guest network or business network.
3. Power cycle the Connected Homes device for 30 seconds or perform a hard reset by pressing and holding the Reset button for 30 seconds. This clears short term memory.
4. Power cycle the router for 30 seconds. This clears short term memory and resets router tasks.
5. Make sure the correct password for the Wi-Fi network is being used. A good test is to try to connect a mobile device with an internet browser to the Wi-Fi network using the password to see if it connects successfully.
6. Make sure the Connected Homes mobile App is up to date.
• About the App > Version
7. Make sure the mobile device operating system (OS / IOS) is up to date.
• Settings > System Updates / General
8. Try using a different mobile device for the setup process. Wi-Fi tablets work for this as well.

If you are still having issues with your Wi-Fi after completing the above instructions, please click on the Advanced Troubleshooting button below and follow the additional step-by-step instructions.