Home Energy Report: How to Read Your Chart
The Heating and Cooling section of your energy report will help you get into the details of how your systems have run over the past month. You can see how...
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Home Energy Report: How to Read Your Chart
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Why isn't my thermostat connecting to my WiFi router even though it is very close to the thermostat?
Please check a few steps first, in order to make sure that your router can be "seen" by your thermostat: Your router is powered and broadcasting the WiFi signal in...
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How do I enroll/connect to the thermostat via the Internet?
Refer to Step 3 ("Register online for remote access") in the Quick Start Guide.
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I cannot see my New Thermostat on the list of available networks?
On the Thermostat WiFi setup page, click on the rescan button to refresh the network list. This can be done multiple times. If this does not work then power down...
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Why am I not seeing my WiFi setup page?
You are probably connected only to your router, not to your thermostat. Try connecting to the thermostat again. - OR - The WiFi thermostat works with the new iOS 9,...
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While connecting to WiFi, my model RTH6580WF or TH6320WF thermostat is stuck on the screen that shows "Connection Successful" and "Wait"?
Please try the following steps to get past the this screen: Power down the thermostat for 3-5 minutes by removing it from the wall plate or turning power off at...
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Why won't my WiFi 9000 Color Touchscreen Thermostat screen power up?
The thermostat operates between 20-30 VAC, "supplied" to the R/RC terminals and "returning" through the C terminal. A C wire, connected to C on the equipment, is required for the...
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Is there a way to extend the signal strength?
Most standard routers can be set up to be a repeater. You can also purchase and install a WiFi repeater.
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Why won't my thermostat connect to Apple? HomeKit??
Use the following steps to connect your thermostat to Apple HomeKit: Check the model number of your thermostat to make sure it is HomeKit-enabled. Check the wiring of your thermostat....
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Why won't my RTH8500WF WiFi Series WiFi Touchscreen Programmable Thermostat screen power up?
The thermostat operates between 20-30 VAC, ""supplied"" to the R/RC terminals and ""returning"" through the C terminal. A C wire, connected to C on the equipment, is required for the...
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Why won't my RTH6500WF Smart Series Programmable Thermostat screen power up?
The thermostat operates between 20-30 VAC, "supplied" to the R/RC terminals and "returning" through the C terminal. A C wire, connected to C on the equipment, is required for the...
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Honeywell Lyric Round Thermostat Not Working
When first installed and or placed back on the wall, the Lyric thermostat's display should light up in a circle as it starts up and charges. This will take up...
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Why isn't my doorbell working?
If your doorbell isn't working, try the following steps: 1. Check batteries in the doorbell. 2. Check the batteries in the push button. 3. Check the device pairing.
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Why is the thermostat showing up as offline (strike-through WiFi icon) on top of right corner of thermostat display?
If the thermostat displays a strike-through WiFi icon on its screen or shows up as offline on the Lyric app, it has lost connection to the network. Make sure the...
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