Home Energy Report: How to Read Your Chart
The Heating and Cooling section of your energy report will help you get into the details of how your systems have run over the past month. You can see how...
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Home Energy Report: How to Read Your Chart
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Can I have more than one location registered under my account?
Yes, your my Total Connect Comfort account allows you to have multiple locations registered under one account.
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What is My Total Connect Comfort?
My Total Connect Comfort is a web portal for remote access to Honeywell WiFi thermostats. You can access the portal here. Users can also manage their Honeywell WiFi thermostats using...
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What internet browsers are supported by My Total Connect Comfort?
The internet browsers supported by Total Connect Comfort are Internet Explorer 8, Firefox 4, Safari 5, and Chrome 9.
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Where is the MAC ID and MAC CRC located?
Each thermostat has a unique MAC ID and MAC CRC which is unique to your device. You’ll need to know these numbers in order to register your thermostat or to...
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I am unable to register my thermostat on the Total Connect Comfort website
Total Connect Comfort is an online portal alternative to the Honeywell Total Connect Comfort app (available for iOS and Android devices). To register your thermostat on the Total Connect Comfort website,...
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I registered for an account on My Total Connect Comfort but the confirmation email never arrived?
It may take several minutes for your confirmation email to arrive from My Total Connect Comfort. Check your junk or spam mailbox for the activation email. The activation email will...
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I have additional wires in my wall that were not connected to my old thermostat. Do I need them to install my new thermostat?
An extra unused wire in the wall can be used as the C wire for your new thermostat. The extra wire will also need to be connected to the C...
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I am not sure whether my new thermostat is wired correctly?
The best guide for correct wiring instructions is always the installation manual for your thermostat. The manual or quick start guide will have come inside your thermostat’s packaging. If you...
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What is a cycle rate?
A Cycle rate is the maximum number of times a system will run, in an hour, when using 50% of its capacity to maintain a given temperature. For a high...
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What size screwdriver do I need to install my Honeywell thermostat?
A small flat edge pocket screwdriver and a No. 2 Phillips screwdriver are recommended.
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What tools or materials are necessary for the installation of my new thermostat?
In most cases, the only tools and materials required are a small flat edge screwdriver, #2 phillips screwdriver, your thermostat ID card (located in the box), and your home WiFi...
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My metal jumper wire fell out of my new thermostat, which terminals does the jumper need to be connected to on the thermostat wallplate?
The jumper wire can easily be replaced connecting it to the "R" and "RC" terminals on your thermostat wallplate. If you are unable to find the factory installed jumper, a...
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My thermostat will not connect to my home WiFi network when I supply the correct password. The thermostat shows "Invalid Password" or "Connection Fail"?
Honeywell?s WiFi Thermostats are compatible with the following WiFi security standards: OPEN WEP PSK WPA TKIP PSK WPA2 AES PSK WPA2 MIXED PSK WPA AES PSK WPA2 TKIP PSK Please...
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