Home Energy Report: How to Read Your Chart
The Heating and Cooling section of your energy report will help you get into the details of how your systems have run over the past month. You can see how...
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Home Energy Report: How to Read Your Chart
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What is the range or distance of the WiFi signal in my thermostat?
The thermostat works in typical residential and light commercial applications. The range or distance of the WiFi signal is determined by your router.
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I cannot connect to my guest network. What do I need to do?
Some wireless routers have advanced features like guest networks. It is recommended that you connect your thermostat to your home network. If you must connect to your guest network, then...
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I want to use other devices to access My Total Connect Comfort and control my thermostat remotely (tablet, laptop, or smart phone). Do I need to register each device separately?
No - once you complete the registration process, you can access My Total Connect Comfort and control your thermostat from anywhere by visiting myTotalConnectcomfort.com from any device or by downloading...
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I registered for an account on My Total Connect Comfort but the confirmation email never arrived?
It may take several minutes for your confirmation email to arrive from My Total Connect Comfort. Check your junk or spam mailbox for the activation email. The activation email will...
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Do the color of the wires correspond to the letters on my new thermostat?
There is no code governing wire colors and thermostat connections. The thermostat should be wired by the letters found next to the wire screw terminal block. If you do not...
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My metal jumper wire fell out of my new thermostat, which terminals does the jumper need to be connected to on the thermostat wallplate?
The jumper wire can easily be replaced connecting it to the "R" and "RC" terminals on your thermostat wallplate. If you are unable to find the factory installed jumper, a...
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I am not sure whether my new thermostat is wired correctly?
The best guide for correct wiring instructions is always the installation manual for your thermostat. The manual or quick start guide will have come inside your thermostat’s packaging. If you...
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How do I create an account for my new My Total Connect Comfort System?
Create your Total Connect Comfort account on the My Total Connect Comfort portal https://www.mytotalconnectcomfort.com/. The first time you visit you will need to select your region and country. Then click...
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Which password do I use on My Total Connect Comfort during the registration process?
Please use the password that you created for your My Total Connect Comfort account. If you do not remember the password you created please click on the Forgot Password link...
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What are the MAC ID and MAC CRC for?
The MAC ID and MAC CRC are the unique identifiers used for registering your new WiFi thermostat.
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Why does my thermostat show error code E42?
The thermostat will display error code E42 if the home router did not supply an IP address for wireless connection. Verify the home router is enabled for DHCP or power...
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I want to use other devices to access My Total Connect Comfort and control my thermostat remotely (tablet, laptop, or smart phone). Do I need to register each device separately?
No - once you complete the registration process, you can access My Total Connect Comfort and control your thermostat from anywhere by visiting myTotalConnectcomfort.com from any device or by downloading...
Admin |
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Why does my thermostat show error code E02?
The thermostat will display error code E02 if the password to the home router was entered incorrectly. The thermostat will automatically progress to the WiFi Set Up screen after 30...
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