Home Energy Report: How to Read Your Chart
The Heating and Cooling section of your energy report will help you get into the details of how your systems have run over the past month. You can see how...
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Home Energy Report: How to Read Your Chart
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Will the detector operate when submerged in water?
If placed on the floor, it detects leaks when the built-in sensor probe comes in contact with water. Once a leak is detected, the device will beep, the LED light...
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Will I have a high detection ratio if I install the Lyric C1 camera facing the smoke alarm?
The C1's microphone is designed to detect sound coming from all directions, so you can place your camera facing the direction you want.
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Will Apple HomeKit work without a C-wire being installed?
No, the Lyric T5 WiFi thermostat requires a C-wire (common wire) to work with Apple HomeKit. Buy a c-wire adaptor here.
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Cyber Security Update: WPA2 "KRACK" WiFi Wireless Security Vulnerability Notice
Security researchers have discovered an apparent flaw in the commonly used wireless network security protocol (WPA2) which may allow an attacker to compromise and/or gain unauthorized access to wireless devices...
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Why am I getting a WiFi Signal Lost message on my VisionPRO (TH8320WF or RTH8580WF) thermostat?
If you’re getting a WiFi Signal Lost message on your VisionPRO (TH8320WF or RTH8580WF) thermostat, it probably lost internet connection. Please follow the steps below to remedy the issue. *If...
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I am having difficulty connecting to my WiFi router during the WiFi registration process?
If you have made multiple attempts to achieve WiFi router connectivity using the WiFi registration process (WiFi Setup Menu) on the thermostat and it is unsuccessful; it is recommended that...
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The thermostat is not responding to my voice commands in any condition?
During thermostat device setup, you must say 'Yes', to the Device Usage Agreement, to activate the voice control on the thermostat. Also, please check your WiFi connection as voice control...
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Why isn't my thermostat connecting to my WiFi router even though it is very close to the thermostat?
Please check a few steps first, in order to make sure that your router can be "seen" by your thermostat: Your router is powered and broadcasting the WiFi signal in...
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The thermostat does not recognize "Hello Thermostat", and does not provide an audible response, "Please Say a Command"?
Retry "Hello Thermostat" voice trigger phrase with a brief pause between words. You may want to move closer to thermostat and/or raise your voice slightly when retrying the voice trigger....
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How do I know if my old thermostat contains mercury?
The thermostat will have a glass tube with a silver liquid inside of the tube. Mercury is typically found in older mechanical thermostats like the Honeywell Round T87 and rectangular...
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What internet browsers are supported by My Total Connect Comfort?
The internet browsers supported by Total Connect Comfort are Internet Explorer 8, Firefox 4, Safari 5, and Chrome 9.
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I registered on the Total Connect Comfort website but was unable to login using my new account?
Check your email and ensure that you received an activation email containing the activation link. Follow the instructions to activate your account and then login to the website. Please note...
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Do I need a C wire to install my new thermostat?
Yes - the C wire is necessary because it provides power to your new thermostat. No C-Wire? Use a C-Wire Adapter A C-Wire Adapter replaces the need for a C-Wire....
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