What is a changeover valve on a heat pump?
The changeover valve is a device which reverses the flow of refrigerant in the heat pump. This will allow the freon to reverse and heat the home or cool the...
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What is a changeover valve on a heat pump?
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What payment methods can I use?
We accept Visa, MasterCard, Discover, and American Express. All credit card information you provide to our server is fully encrypted and secure. Your credit card will be charged when your...
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What is your return policy?
If you purchased a product through shop.honeywellhome.com and it does not meet your expectations, it may be returned within 30 days of the shipping date. Our policy: Only items purchased...
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My product arrived damaged. What should I do?
If you ordered your Honeywell product through shop.honeywellhome.com and it has arrived damaged, please call Customer Care at 1-800-633-3991, 7 a.m. to 11 p.m. EST, Monday through Saturday and 10...
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I placed an order and it hasn't arrived yet. What should I do?
If you placed your Honeywell product order through shop.honeywellhome.com, your product is shipped via UPS Ground. Your product will typically arrive 5-7 days after it has been shipped. You can...
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How will my Honeywell Home product be shipped?
Products ordered from shop.honeywellhome.com will ship via UPS Ground for all orders with the continental United States. Typically, your product should arrive within 5-7 days from the time it's shipped....
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How long will it take to process my order?
You will receive an order confirmation email from us after you've completed the checkout process. This email will come from orders@shop.honeywellhome.com. We'll also send you an email when your order...
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How do I return my Honeywell product?
I purchased my Honeywell product directly from Honeywell online through shop.honeywellhome.com If you purchased a product through shop.honeywellhome.com and it doesn't meet your expectations, you may return it within 30...
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How can I check on my Honeywell Home Store order?
Please refer to your order confirmation email. This email will come from orders@shop.honeywellhome.com. Alternatively, click here to track your order. You will need your Order Number and email address to...
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I've completed the installation and the screen just says Lyric with circles lighting up around it?
When you first restore power to your Lyric thermostat, the thermostat will take up to three minutes to start up. During this start up period your Lyric display will light...
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Is the Lyric packaging recyclable?
Yes, the packaging is made from recyclable material. Feel free to recycle it through your community's paper recycling program.
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I made a mistake in my wiring, how do I remove the wire?
To remove a wire from its wiring terminal simply press the wire release tab below the wiring terminal and gently pull the wire out of the terminal block. You may...
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I cannot tell if my wires are inserted properly?
The Lyric thermostat has push in wiring terminals. Firmly push each wire into the appropriate terminal until it clicks into place. Gently tug on the wire to verify it is...
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I am having difficulty removing my old thermostat?
Often, the thermostat will separate from the wallplate with moderate pressure. Other times, there might be small screws holding the device in place. If you are unable to pull it...
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