Home Energy Report: How to Read Your Chart
The Heating and Cooling section of your energy report will help you get into the details of how your systems have run over the past month. You can see how...
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Home Energy Report: How to Read Your Chart
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If my TH/RTH6000 or TH8320/RTH8000 WiFi thermostat loses the Internet connection, how do I get it reconnected?
RECONNECTING TH/RTH6000 OR TH8320/RTH8000 WiFi THERMOSTATS DISCONNECTED FROM INTERNET If your thermostat lost its Internet connection: Try unplugging it from the wall plate. Wait for at least one minute, and...
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If I switch from the Resideo App to the First Alert App what will happen to my current integrations?
At launch, users currently enrolled in Demand Response / 3rd Party Energy Savings programs / 3rd Party Smart Home controls (Amazon Alexa, Google Home, Samsung SmartThings, etc.) are encouraged to...
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If I have multiple locations with my Total Connect Comfort account, will I see different Marketplace offers?
Potentially, especially if your locations are within different zip codes or you have a different Honeywell connected thermostats.
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I?ve installed the detector and the green LED light was on but has now turned off. Does that mean my detector has gone offline?
After successful installation, the LED light will turn solid green. It stays on for approximately 5 minutes and then turns off to preserve battery life.
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Can I make a warranty claim for my doorbell if I don't have a receipt?
The Honeywell product helpdesk may be able to help establish the date of manufacture. If it was manufactured within the warranty period, we may still be able to honor the...
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I have a transformer. Which connector should I use to connect the wires?
The Wired Doorbell bracket connectors are labeled as follows: A1 and A2 - Connectors for wired doorbell push button - 1 bell wire B1 and B2 - Connectors for wired...
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Why can?t I register my T5, T5+, or T6 Pro WiFi to my account?
Registration occurs during the initial pairing with the Resideo App. If you receive an error message stating that the thermostat is already registered, you can contact the previous owner of...
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I can't figure out how to download mp3 files from my Apple Mac computer to my mp3 doorbell (series 9 RDWL917A). What should I do?
Currently, a bug in the Apple operating system prevents Apple Mac OS from transferring the file to the mp3 doorbell in the correct format (an error is generated). Until this...
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How Will I Know if My Leak Detector is Offline?
If the detector misses a particular update, you will receive an email, push, and in app notification, depending on your setting, that the detector is offline.
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How will I know when the batteries need to be replaced?
You should receive in-app, push and/or email notifications, depending on your settings, when the battery level reaches approximate values of 25% remaining (just a warning), 10% remaining (urgent), and 5%...
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How well does motion detection work on the Lyric C1 and C2 WiFi Security Cameras?
With sensitivity setting set to High, the Lyric C1 and C2 cameras can detect motion from as far as 20 feet away. You can use the Lyric app to adjust...
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How to setup and troubleshoot Geofencing on the Resideo App
Geofence is a feature of Resideo App that can trigger activity (Security, Thermostat Mode) depending on whether you're home or away using the GPS on your smart device. When you...
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How to set up the Motion Detection feature on your Honeywell Home security or awareness camera device
Honeywell Home devices, including the Smart Home Security system and the C1 and C2 Awareness Cameras, utilize the ability to configure custom Motion Detection. Motion Detection allows you to setup...
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