Home Energy Report: How to Read Your Chart
The Heating and Cooling section of your energy report will help you get into the details of how your systems have run over the past month. You can see how...
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Home Energy Report: How to Read Your Chart
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My WiFi is not working on my smart home security or camera device
Basic Troubleshooting Make sure the device you are connecting is on the same WiFi network as the mobile device. “Forget” all other networks, and turn off mobile data. OR Turn...
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Why is my heat pump not coming on when my thermostat is set to heat?
If your thermostat is newly installed and the heat pump worked with the previous thermostat, check the following: 1. Verify that the thermostat is set to heat and is calling...
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My thermostat is set to heat, but my gas furnace isn't coming on. Why?
If your thermostat is newly installed and the heat worked with the previous thermostat, check the following: 1. Verify that the thermostat is set to heat and is calling for...
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My thermostat is set to heat, but my boiler isn't coming on. Why?
If your thermostat is newly installed and the boiler worked with the previous thermostat, check the following: 1. Verify that the thermostat is set to heat and is calling for...
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My thermostat is set to cool, but my outdoor a/c unit isn't coming on to cool. Why?
If your thermostat is newly installed and the cooling worked with the previous thermostat, check the following: 1. Verify that the thermostat is set to cool and is calling for...
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My thermostat is set to cool, but my heat pump isn't coming on to cool. Why?
If your thermostat is newly installed and the heat pump worked for cooling with the previous thermostat, check the following: 1. Verify that the thermostat is set to cool and...
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WHY ISN?T MY COOLING SYSTEM RUNNING WHEN MY THERMOSTAT IS SET TO COOL?
If you?re signed up for a Saver?s Switch through your utility company or a Demand Response program, your Air Conditioning compressor may be cycling off for longer intervals. This occurs...
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My thermostat is online, but shows offline, or doesn't respond to app changes?
Errors or inconsistencies between the thermostat and the mobile device typically indicate a poor connection path between the thermostat and Honeywell Home or Total Connect Comfort cloud / services. These...
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Why is my thermostat display showing "wait," "waiting for equipment," or flashing "cool on"?
Why is my thermostat display showing “wait,” “waiting for equipment,” or flashing “cool on”? Each thermostat model has a different display message when a delay occurs. This delay can be...
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My live stream for my Lyric C1 WiFi Securty Camera isn't working. It keeps spinning and won?t stream. What should I do?
Please try turning off the power to your camera, then wait 15 seconds, and power it back on again. This should resolve the issue.
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My illuminated wired doorbell push button light has stopped working. How do I get it started again?
Check to see if the doorbell push button has jammed in the closed position, which can cut off power to the light. If so, release the jammed button and make...
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How many T9/T10 smart room sensors do I need for my home?
The rule of thumb is to use a smart sensor in each room where you spend a lot of time, and where the ideal temperature is important to you. We...
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My doorbell has stopped working. I've checked and replaced the batteries but it still doesn't work.
Perform a factory reset by pressing and holding the settings button, while removing and re-inserting one battery. You will need to relink your doorbell push button and other accessory Honeywell...
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