Support

  • What is the First Alert App?

    The First Alert mobile app is the latest mobile offering for Honeywell Home / Resideo / First Alert Connected Products. Initial launch will support connection, registration, and mobile app control...

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  • What is Smart Response?

    When going from an energy savings temperature to a comfort temperature, the smart response feature allows the heating or cooling equipment to turn on earlier than the comfort program temperature...

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  • What is Resideo's warranty on my thermostat?

    Resideo thermostats carry different warranty periods depending on the specific model of thermostat, where the product is purchased and how it is installed. Please refer to your thermostat's owner's manual...

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  • What is Phantom Power or Power Stealing?

    Phantom power steals and stores power from both the heating and cooling circuits in a super capacitor. This allows for the thermostat to work in applications without a common wire....

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  • What is Honeywell Marketplace?

    Marketplace is a storefront within the Total Connect Comfort app that allows you to explore exclusive add-ons and o?ers for your connected home.

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  • What is Honeywell's warranty on my thermostat?

    Honeywell Home thermostats carry different warranty periods depending on the specific model of thermostat, where the product is purchased and how it is installed. Please refer to your product manual...

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  • What is geofencing?

    A geofence is a virtual perimeter for a geographic area. Once you've set your geofence radius, your smartphone determines if you've crossed from one side of your geofence boundary to...

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  • What is geofencing?

    A geofence is a virtual perimeter for a geographic area. Once you've set your geofence radius, your smartphone determines if you've crossed from one side of your geofence boundary to...

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  • Facial Recognition for Smart Home Security

    Smart Home Security is like a part of the family ? it can recognize familiar faces. We offer facial recognition for two faces during a two-hour block of time each...

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  • What is ENERGY STAR?

    Per the ENERGY STAR® Website: ENERGY STAR is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and businesses rely on to make well-informed decisions....

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  • What is covered by the warranty?

    Honeywell warrants this product, excluding battery, to be free from defects in workmanship or materials, under normal use and service, for a period of two (2) years from the date...

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