Why isn’t my thermostat connecting to my Wi Fi router even though it is very close to the thermostat?

Why isn’t my thermostat connecting to my Wi-Fi router even though it is very close to the thermostat?

Last updated

9/30/20

Please check a few steps first, in order to make sure that your router can be "seen" by your thermostat:

Your router is powered and broadcasting the Wi-Fi signal in the 2.4GHz range.
Your thermostat is not in a place with poor signal from the router. For example, most homes have “dead spots” where Wi-Fi signals are unreliable.
Your thermostat "sees" and connects to the home network, not a guest network. If you must connect to your guest network, you will need to unblock port 443 in the guest network firewall.

For more information on your Wi-Fi settings, please see your user manual, after selecting your model from the list below: