If you are unable to complete the WiFi connection process, attempt the following before proceeding:
Attempt to connect and register the thermostat to a mobile hotspot. This allows the registration data to bypass any network security that may be causing the connection failure. Once successfully registered, a Wi-Fi Reset can be performed to move the thermostat to the home Wi-Fi network.
Wi-Fi Network Recommendations:
If you experience inability to connect, failure to register, or frequent Wi-Fi signal loss, verify the following:
*You may need assistance from your Internet Service Provider to verify/ change some settings*
2.4GHz bandwidth Network only (Simultaneous 2.4/5GHz networks that experience connectivity failure may require a separate dedicated 2.4 GHz network to be calibrated)
Connect directly to the router signal – Not recommended for use with signal booster, satellites, or extenders.
Business Networks (Enterprise networks, guest networks, or networks that require logging in via a web page/portal) are not supported.
Gateways or Network switches can block some traffic to Honeywell / resideo and are not supported.
Recommended WPA2-AES Network Security Protocol
DHCP Enabled – Static networks not supported
UPnP / P2P Enabled