For Honeywell Home thermostats, you will need to register the thermostat. Call 1-800-633-3991 to get it set up. When you call, make sure you have the following information ready:
- The MAC ID and CRC numbers for your thermostat.
- Make sure the thermostat is online and connected to your local WiFi network.
- Check that you have created an account with the Resideo App.
- Make sure you are near the thermostat during the call. This process will take 20-30 minutes to complete.