What should I do if I receive a "cannot log in" error on my Lyric app?
Last updated
9/30/20
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If unable to log into the Lyric App, verify the following items:
Check whether you've entered the correct user ID and password.
Check whether the mobile device is connected to the Wi-Fi network.
During regular maintenance or a temporary malfunction of the Honeywell server, the login process may not work properly. When this happens, you'll be notified through the Lyric app or email.
If your login still doesn't work, contact Honeywell Support at 1-800-633-3991.
Connected Smart Home Products
(Thermostats, WiFi Cameras, Smart Home Security, Water Leak Detectors, and Buoy) 1-800-633-3991
Open Hours:
Monday through Friday: 9am - 8pm CDT
Saturday and Sunday: 9am - 5pm CDT
Total Connect Comfort Thermostats 1-855-733-5465
Open Hours:
Monday through Friday: 9am - 8pm CDT
Saturday and Sunday: 9am - 5pm CDT
Indoor Air Quality and All Other Homeowner Products 1-800-468-1502
Open Hours:
Monday through Friday: 9am - 8pm CDT
Saturday and Sunday: 9am - 5pm CDT
Online Order Support and Customer Service 1-800-664-2751
Open Hours:
All day (24 hours), Monday through Sunday
Professional Contractor Support
Call any of the product support numbers above and select the 'Contractor' option.
Open Hours:
Monday through Friday: 7am - 7pm CT
