What should I do if I receive a "cannot log in" error on my Honeywell Home app?
- Check whether you've entered the correct user ID and password.
- Check whether the mobile device is connected to the Wi-Fi network.
During regular maintenance or a temporary malfunction of the Honeywell server, the login process may not work properly. When this happens, you'll be notified through the Lyric app or email.
For International Users / Travelers:
The Honeywell Home App is only supported in the U.S. and Canada. Verify your Region by selecting:
Settings > General > Language and Region > Region > U.S. or Canada.
U.S. or Canada must be selected to login.