What should I do if I receive a "cannot log in" error on my Honeywell Home app?

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If unable to log into the Honeywell Home App, verify the following items:
  • Check whether you've entered the correct user ID and password.
  • Check whether the mobile device is connected to the Wi-Fi network.

During regular maintenance or a temporary malfunction of the Honeywell server, the login process may not work properly. When this happens, you'll be notified through the Lyric app or email.

For International Users / Travelers:

The Honeywell Home App is only supported in the U.S. and Canada. Verify your Region by selecting:

Settings > General > Language and Region > Region > U.S. or Canada.
U.S. or Canada must be selected to login.

If your login still doesn't work, contact Resideo Support at 1-800-633-3991.

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