Why am I getting the error message "We noticed you crossed your geofence, but we couldn't change your settings"

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Please log into your mobile app and confirm your devices are following the appropriate 'Home' or 'Away' settings.

If your devices are following the correct settings, please dismiss the alert (this is a bug identified in app version 5.6 and is scheduled to be corrected in app version 5.7). We apologize for the inconvenience.

If your device is not following the correct 'Home' or 'Away' settings, the Resideo App was unable to communicate with us or your device(s) at the time the location change occurred, or the device may have lost WiFi connection. Confirm the device is online in the Resideo App.

If the device is showing as "Offline," please perform a WiFi Reset from the device menu when you are next with your Smart Home devices.


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