My camera is offline and will not reconnect. Will I lose the stored clips if I reset the device to get back online?

Last updated

If the Lyric C1 or C2 WiFi Security Camera is reset, all stored clips will be lost. It is not recommend that the Lyric C1 camera be reset unless absolutely necessary. If the camera is offline and will not re-connect, try the following items:

  • Verify the camera has power
  • Verify there is not a scheduled maintenance event taking place
  • Verify the WiFi network is working properly
  • Power cycle the camera by unplugging the power cord for the power socket for about 30 seconds and then powering the camera back on.

CONTACT US

Message Resideo

MESSAGE US

Message us on Twitter for help with our products.

Monday through Friday:
9am to 6pm CDT
Saturday and Sunday:
9am to 5pm CDT

Live Chat with Resideo

CHAT US

Connect with an agent for quick assistance.

Monday through Friday:
9am to 8pm CDT
Saturday and Sunday
9am to 5pm CDT

Call Resideo

CALL US

Speak directly with an agent for help with our products.