If you are unable to complete the setup/connection/registration process, or if your thermostat frequently loses wi-fi connection, attempt the following before reconnecting:
Power cycle the thermostat by removing it from the wall for 30 seconds. Reattach the face plate.
Turn off mobile/ cellular data on your mobile device and connect to your home Wi-Fi network. “Forget” any other Wi-Fi networks in range. (Turning on Airplane mode is also an option)
Some Android phones have an updated security feature that may not allow your phone to connect to “unsecured” Wi-Fi networks. Temporarily disable this feature via Settings – Network & Internet – Wi-Fi – Wi-Fi Preferences on your mobile device.
Attempt to connect and register the thermostat to a mobile hotspot. This allows the registration data to bypass any network security that may be causing the connection failure. Once successfully registered, a Wi-Fi Reset can be performed to move the thermostat to the home Wi-Fi network.
If you experience inability to connect, failure to register, or frequent Wi-Fi signal loss, verify the following:
*You may need assistance from your Internet Service Provider to verify/ change some settings*
*"Not Supported" refers to network configurations that may be compatible, but cannot be successfully supported by Resideo Customer Care. "Incompatible" refers to networks / configurations that the thermostat is incapable of communicating with.*
For more information, please watch this instructional video: