Skip to main content
Search Button
shopping cart

HELP & SUPPORT

Will my thermostat still work if I lose my Wi-Fi connection?

Last updated

Share:

Yes, the thermostat will continue to operate your heating and/or cooling system even when your Wi-Fi network is down. Some features, such as shortcuts, geofencing and humidification levels, are only managed through the Lyric app and will not function while the connection is down, but you will still be able to adjust your temperature settings directly from the thermostat itself. Your Lyric thermostat will automatically reconnect to your Wi-Fi once your network is restored.

CONTACT US

Message Resideo

MESSAGE US

Message us on Twitter for help with our products.

Monday through Friday:
9am to 6pm CDT
Saturday and Sunday:
9am to 5pm CDT

Live Chat with Resideo

CHAT US

Connect with an agent for quick assistance.

Monday through Friday:
9am to 8pm CDT
Saturday and Sunday
9am to 5pm CDT

Call Resideo

CALL US

Speak directly with an agent for help with our products.