Here you will find Frequently Asked Questions (FAQs), Support Videos and a Quick Start Guide for the Honeywell Smart Home Security system.
FAQs: Getting Started | How to Buy | Using Smart Home Security
Videos: Help & Support Videos
Guides & Manuals: Quick Start Guides
Contact Us: Further Help & Advice
Other: Facial Recognition News & Notes
Here are some videos to help you set up Camera Base Station and understand how it works.
How to set up your Camera Base Station
How to add Key Fob
How to set up your Access Sensors
How to add MotionSensor
How to add MotionViewers
How to setup and test
How to use the Base Station
How to configure/customize your system
How to use Facial Recognition
How to place your sensors on uneven doors and windows
How to replace the battery
Fun things to try with your base station
Absolutely. Please find the appliable Quick Start Guide below:
Smart Home Security System is a collection of products designed for your home that you set up, to help protect the people and things you love. It consists of:
Absolutely. Camera Base Station is an All-in-One solution in itself, plus it serves as a security hub for other devices to connect to it. If you’re in a studio or a smaller home, it might be all you need. To cover more areas of your home, or for added reassurance of knowing when doors and windows open or close, you can add other devices from Honeywell Smart Home Security System. Devices listed below work with Camera Base Station to as part of the system:
Camera Base Station should be placed on a flat surface like a counter top, book shelf, or a credenza, at a minimum of 6 feet (~2m) away from your router if it’s near one, and about 3 feet (~1m) above the ground.
We recommend an area in your home that’s typically the busiest. For most people, this tends to be the kitchen or the family room. Some people like to keep a watchful eye over the main entrance of their home, so they place Camera Base Station facing the entry door. Wherever you decide to place it, know that Camera Base Station lets you see what’s happening, and sounds a loud alarm to deter and detract intruders.
Access Sensors can be placed on doors or windows, and behave in this manner:
Motion Sensors can detect movement from people and pets up to 33 feet away. They can be placed in the corner where two walls meet, or placed flat on the surface of a wall, at a minimum of 6 feet (~2m) above ground level. Quick tip: When placing Motion Sensors, check to ensure that the Honeywell logo appears on top, facing your ceiling.
MotionViewers detect movement from people and pets up to 33 feet away, and capture that moment with a short video clip, so you can see who’s there.
The Indoor MotionViewer can be placed on a flat surface, about at least 6 feet (~2m) above ground level, to overlook an area of a room. They can also be placed flat on the surface of the wall with the camera being on top.
The Outdoor MotionViewer can be placed flat on the surface of a wall outside your home, to overlook an area of your property. Again, please take care to ensure that the camera is on top, and the device is about at least 6 feet (~2m) above ground level. These devices are weather-resistant, so you do not need to worry about placing them under the roof or any other overhanging enclosure.
In the app, you can set Motion Sensors and MotionViewers are set to ignore movement of heat signatures of up to 79 lbs. (36 kg.), so this would include pets and therefore you would not receive false alerts from inanimate moving objects like swaying branches, moving shadows and ceiling fans.
You will only need one Camera Base Station for your home. If you have a large home, you might want to complement Camera Base Station with other products from Smart Home Security System. You can even add our line of WiFi Security cameras — Lyric C1 and Lyric C2 — if you want more "eyes and ears" around your home. They all work in unison, with one app that makes set up and use a breeze.
Smart Home Security Starter Kit comes with two Access Sensors and one Key Fob, but you can purchase more of any other products from the system. How many other products you need will depend on factors like the size of your home, the level of protection you seek, and your preference.
Smart Home Security is designed to accommodate a total of 25 products connected to Camera Base Station. Most homes might not need that many. For instance, you might want to consider using Motion Sensors in lieu of Access Sensors to cover an area of your home. Similarly, you might want to consider MotionViewers instead of cameras, so you always know when people are moving in and around your home.
Lyric Thermostat, Water Leak and Freeze Detector, and C1, C2 WiFi Security Cameras all work with Smart Home Security through one app that makes set up and using them a breeze. We also integrate with most third-party devices and ecosystems through various partnerships.
Products from Smart Home Security System connect to Camera Base Station using Honeywell Secure Protocol, so they can be placed as far away as 300 feet. Actual range might vary based on the size and layout of your home, as well as the construction of your walls. Nevertheless, Smart Home Security has been tested to function normally in most homes.
You can review the technical specifications for Smart Home Security on our product pages.
You can buy our Smart Home Security products by visiting smarthomesecurity.honeywell.com and select the ‘buy’ button. From there you will be offered the chance to buy direct from Honeywell or find a retailer.
Starting in April 2018, you will find Smart Home Security at various retailers and outlets near you, as well as on Honeywell Home website.
For dorms, studios, and smaller apartments, we offer the Camera Base Station. For condos, larger apartments, and small homes, we offer the Starter Kit. This kit contains Camera Base Station, two Access Sensors and one Key Fob.
Either way you can build the system to suit your needs, build it up over time and take it with you if you move home.
Yes. Starting in April 2018, you can buy additional Access Sensors for $39.99 each, and Key Fobs for $29.99 each. Motion Sensors are sold for $49.99 each, Indoor MotionViewer for $99.99 each, and Outdoor MotionViewer for $199.99 each. You will be able to buy them right here on Honeywell's Shop Home website, or pick them up at your nearest retailer or outlet.
For a short period, we also offer some special packages with incredible discounts that you can take advantage of by visiting our Indiegogo campaign.
No. Honeywell Smart Home Security is designed for you to set up, so it can help protect the people and things you love at home. If you want to view video history beyond 24 hours, you can choose to subscribe at a low monthly charge, or pay for up to a year in advance at an incredible discount. We are working on adding more value-added services that you can opt into, so stay tuned to our Membership program to see if they're right for you.
At this time, Honeywell Smart Home Security is designed for you to set up and use, either by yourself or by inviting other family members and frequent visitors in the app. When there’s an alarm, you see what happened in your home and can choose to call for emergency help.
We are working on adding more value-added services that you can opt into, so stay tuned to see if they’re right for you.
Honeywell Smart Home Security is only available in the US for now. The system has been designed for you to set up and enjoy anywhere in the world, so we will let you know as soon as it becomes available in more regions.
You'll need the app from Honeywell to install and configure Smart Home Security. This includes the Camera Base Station, and other products like Access Sensors, Motion Sensors, Key Fob, and MotionViewers that round out the system. You'll also need the app to always know what's happening in and around your home, and view the live video feed from Camera Base Station or other Honeywell cameras like the C1 and C2 Wi-Fi Security cameras.
For routine control like changing modes, you can take advantage of voice control or Key Fob, without needing to open the app.
Smart Home Security offers 4 system modes to fit your daily life:
You can switch modes on Smart Home Security in a number of ways:
No, Smart Home Security can automatically switch between HOME and AWAY using your phone's location, so you can just come and go. You can set up a virtual boundary around your home using the app from Honeywell. We call this your "Geofence".
The system can automatically switch to HOME mode as you enter the Geofence, and it can automatically switch to AWAY mode as you leave the Geofence. If you've invited others to your home in the app, then the system is intelligent to wait for the first person to enter or the last person to leave this Geofence.
Smart Home Security is equipped with these camera settings in the factory to ensure security and awareness when you're away, and privacy when you're home.
You can always turn off the camera using our app on your phone. You can also turn the privacy ring on Camera Base Station to cover the camera lens, so even if you forget to turn the camera off in our app, your privacy is still ensured. (Please note that disabling privacy will not detect motion.)
Smart Home Security offers two kinds of voice control:
Both types of voice control interfaces are offered in HOME, NIGHT, and OFF system modes; they are both disabled in AWAY mode to ensure your security.
With Alexa, you can just ask Smart Home Security to hear the news, check the weather, get the latest sports scores, and more. Playing music, reading audiobooks, and dropping in on other Amazon Echo devices that are enabled with Alexa are not possible at this time.
With OK Security, you can change system modes by saying, "OK Security", pausing for a moment as the Camera Base Station will light up in blue when it hears you, and then saying the appropriate phrase that matches the system mode you'd like to set.
You can also control the camera on your Camera Base Station by saying, "OK Security", pausing for a moment as the Camera Base Station will light up in blue when it hears you, and then saying "Cameras ON" or "Cameras OFF".
Smart Home Security joins other Honeywell Home products like The Round, T5, and T6 thermostats; C1 and C2 Wi-Fi Security Cameras; and, Water Leak and Freeze Detector. You can set up and use all these solutions with the same Honeywell app.
Entry delay is the grace period after you've come home to switch system mode before Smart Home Security starts to sound an alarm. Typically, most people switch system mode to HOME when they arrive. If you're arriving late at night, you may want to consider switching to NIGHT mode directly so that your protection is assured while you're still free to move about inside your home.
Exit delay is the grace period for you to leave home after you've switched system mode to AWAY. Since Motion Sensors and Indoor MotionViewers remain active and monitor for activity inside your home in AWAY mode, you'll want to leave before Exit delay expires so that Smart Home Security does not sound an alarm.
During Entry and Exit delay, your Camera Base Station will flash green initially, followed by yellow and at a faster pace close to expiration, so that you can gauge how quickly you need to switch system mode or leave your home.
You can customize the duration of Entry and Exit delay using our app on your phone and choose between 15, 30, 45, and 60 seconds.
Camera Base Station uses a variety of lights and sounds as a way to notify you about what's happening in and around your home. Here are some of the most common patterns:
You can change the volume by drawing a circle on the touch-senstive surface at the top of Camera Base Station. You may also change volume using our app on your phone.
Camera Base Station only pays attention to what you're saying when it hears the words, Alexa or OK Security. As a first step to ensuring your security, voice controls are disabled in AWAY mode, so that nobody can walk up to Camera Base Station and issue any commands.
In addition to this, we included a ‘Microphone Off’ button, so you can manually turn off the microphones on Camera Base Station by pressing this button. You'll notice a red halo at the bottom of the device when its microphones are off and it can't listen to what you're saying. Simply press the microphone off button again to have the Camera Base Station respond when you say Alexa or OK Security.
Camera Base Station sound an alarm when any of the following has occurred:
Any time Camera Base Station sounds an alarm, you can expect to receive an alert on your phone so long as you're in an area with coverage and you've enabled our app to send you notifications. You can see what's happening by looking at the live video feed from Camera Base Station, and take the appropriate action.
We are aware that it can take a few minutes for the video clip to show up in the App after motion is detected. We are actively working to fix this issue as soon as possible.
If the above support materials did not help resolve your issue, or you have a question not covered here, then please
contact our Smart Home Security Customer care team who will be happy to help. Please call 1-800-633-3991 (choose Option 1
for Homeowner, followed by Option 2 for Smart Home Security).
Facial Recognition Functionality expected in 2018. 2-hour scheduled Facial Recognition service for 2 faces is included as standard.
Facial Recognition is not available in Illinois or where laws restrict the collection of Facial Recognition data. See a complete list of areas that restrict Facial Recognition.