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Imagine when you want to change the temperature, you just speak to the thermostat. Just say, “Hello, thermostat” to activate the thermostat and say one of the preprogrammed commands like “I’m feeling cold” or “Make it four degrees warmer.” Even across the room in a busy household, the voice-activated thermostat can recognize your voice commands. Or control the thermostat remotely with the Total Connect Comfort app and your smartphone. On a business trip flying home? Just use you smartphone to view and change your heating and cooling system. The thermostat also features on-screen weather information, so you can check outdoor temperature and humidity on your way out of the house. The thermostat’s color display can be customized to any color to meet your preference or match décor.
Search “Total Connect Comfort” in the App Store or Google Play. Download the app to your smartphone or tablet to control your thermostat from anywhere, anytime.
You can watch a series of short videos that help you install the Wi-Fi Smart Thermostat with Voice Control, including determining your system type, the installation process in steps, registering your thermostat and more.See Video’s Below.
Quick Start Manuals & Guides PDF
Download manuals and guides in the resources section below, such as Quick Start and Talking With Your Thermostat.
An extra unused wire in the wall can be used as the C wire for your new thermostat. The extra wire will also need to be connected to the C (common) terminal at the heating and cooling system. This will provide power to your new thermostat.
Please note that the C-wire is only needed for Wi-Fi connected thermostats [click here to see our Wi-Fi thermostats]. Most standard thermostats do not need a C-wire.
Please refer to the videos below for more information:
What Is a C-Wire?
What if I Don't Have a C-Wire?
Yes, any Honeywell connected or Wi-Fi thermostat requires a wire connected to the C terminal to power the thermostat.
If you do not have a C wire, there are several options that you can choose from in order to make your Honeywell Wi-Fi thermostat functional. Please see What options do I have if I don't have the "C" or Common wire? for more information.
Your old thermostat model may not have required a wire connected to a C terminal. Honeywell offers many great non-connected thermostats that do not require the need for a C wire to power the device. Most of these thermostats are powered by basic AAA or AA batteries.
The C wire or Common wire is necessary to provide 24-volt power to your Honeywell Wi-Fi or connected thermostat (exception is the Lyric Round) and for use with Apple HomeKit.
If this wire is not plugged into the C terminal, and you want to know if you have one or not, be sure to check if there is an extra wire that is pushed into the wall or wrapped around the wire bundle coming from the wall. Gently pull on the wire bundle to check whether there are any additional wires.
If you do find an extra wire, you can try connecting it to your thermostat's C terminal, but you must also ensure that the same wire is connected at the furnace's terminal panel. Please review our Thermostat Wiring Compatibility page for pictures and step by step instruction to confirm that your system meets compatibility requirements.
If you do not have a C wire and need one to power your Wi-Fi or connected thermostat, there are several options like using a Honeywell Wire Saver Module, a thermostat that uses phantom power or the G wire solution. Please view, What options do I have if I don't have the "C" or common wire? for additional information.
For directions and alternative wiring options, please refer to this instructional video:
The best guide for correct wiring instructions is always the installation manual for your thermostat. The manual or quick start guide will have come inside your thermostat’s packaging. If you no longer have your installation manual, you can find it online on this website. Simply use the search bar to locate your product. The manuals and all supporting material can be found at the bottom of the product description page.
You can also watch one of our installation videos that include steps on how to determine the type of wiring you have in your home.
If you are still unsure if your new thermostat is wired correctly, please contact Honeywell Customer Care at 1-855-733-5465.
If we weren't able to answer your question please visit Help & Support
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