Search Button
shopping cart

HELP & SUPPORT

Why is the thermostat showing up as offline (strike-through Wi-Fi icon) on top of right corner of thermostat display?

Last updated

Share:

If the thermostat displays a strike-through Wi-Fi icon on its screen or shows up as offline on the Lyric app, it has lost connection to the network. Make sure the router is powered and broadcasting. The home's Wi-Fi network may need to be reset by power cycling the router. Consult the router's instruction manual for directions on power cycling. When the network has been restored, the thermostat will automatically reconnect.

For more information, please watch this instructional video:

CONTACT US

Message Resideo

MESSAGE US

Message us on Twitter for help with our products.

Monday through Friday:
9am to 6pm CDT
Saturday and Sunday:
9am to 5pm CDT

Live Chat with Resideo

CHAT US

Connect with an agent for quick assistance.

Monday through Friday:
9am to 8pm CDT
Saturday and Sunday
9am to 5pm CDT

Call Resideo

CALL US

Speak directly with an agent for help with our products.