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HELP & SUPPORT

What type of alerts and notifications can I receive? (Note that you will only receive alerts and notifications that you’ve set up and enabled)

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  1. Water: When the Water Leak Detector or Cable Sensor detects water
    1. 100dBA buzzer alarm will sound at device
    2. Red LED flashes at device
    3. Push notification is sent to your mobile device
    4. Email notification is sent to the email address connected to your Lyric App
    5. Email notification is sent to other email recipients set up in your Lyric App
  2. Temp and Humidity: When your temperature and humidity is outside the default or custom settings in your Lyric App
    1. Push notification is sent to your mobile device
    2. Email notification is sent to the email address connected to your Lyric App
    3. Email notification is sent to other email recipients setup in your Lyric App
  3. When the device goes offline
    1. Push notification is sent to your mobile device
    2. Email notification is sent to the email address connected to your Lyric App
    3. Email notification is sent to other email recipients set up in your Lyric App
  4. Low Battery Level
    1. Push notification is sent to your mobile device
    2. Email notification is sent to the email address connected to your Lyric App that your battery is running low
    3. Email notification is sent to other email recipients set up in your Lyric App that your battery is running low
    4. The detector starts beeping once every minute after reaching roughly 5% levels to remind you to replace batteries.
  5. When any of the above Alerts (water leak, temperature, humidity, battery levels, offline) are resolved:
    1. Push notification is sent to your mobile device that the issue is resolved
    2. Email notification is sent to the email address connected to your Lyric App that the issue is resolved
    3. Email notification is sent to other email recipients set up in your Lyric App that the issue is resolved

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