Search Button
shopping cart

HELP & SUPPORT

What do I do if my home Wi-Fi network in the Lyric app does not connect successfully?

Last updated

Share:

If your home Wi-Fi network is visible in the Lyric app and you have provided the correct Wi-Fi network information, but your thermostat has not connected to your in-home Wi-Fi, you may need to troubleshoot your Wi-Fi network. First, confirm that your router is using a supported security standard. Lyric works with the following security standards:

  • OPEN
  • WEP_PSK
  • WPA_TKIP_PSK
  • WPA2_AES_PSK
  • WPA2_MIXED_PSK

Second, confirm that your Wi-Fi network is compatible. All Honeywell Wi-Fi thermostats, including the Lyric thermostat, are compatible with the 2.4 GHz B, G and Mixed Wi-Fi networks. Third, some routers are incompatible with the Lyric thermostat's low-power features. To see a list of compatible routers, visit here. Note that this is not an exhaustive list of compatible routers.

CONTACT US

Message Resideo

MESSAGE US

Message us on Twitter for help with our products.

Monday through Friday:
9am to 6pm CDT
Saturday and Sunday:
9am to 5pm CDT

Live Chat with Resideo

CHAT US

Connect with an agent for quick assistance.

Monday through Friday:
9am to 8pm CDT
Saturday and Sunday
9am to 5pm CDT

Call Resideo

CALL US

Speak directly with an agent for help with our products.