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Contact Customer Service

For any order placed before September 27, 2019, please contact our customer service representatives at: CustomerCare@jaggedpeak.com or 1-800-633-3991.

For any order placed between September 27, 2019 and January 27, 2025, please contact our customer service representatives with proof of purchase at: retailcustomercare@resideo.com.

For orders placed after January 27, 2025, please visit the Honeywell Home Order Lookup page to retrieve your order information.