What should I do if I receive a "cannot log in" error on my Lyric app?

If unable to log into the Lyric App, verify the following items:
  • Check whether you've entered the correct user ID and password.
  • Check whether the mobile device is connected to the Wi-Fi network.
During regular maintenance or a temporary malfunction of the Honeywell server, the login process may not work properly. When this happens, you'll be notified through the Lyric app or email.

If your login still doesn't work, contact Honeywell Support at 1-800-633-3991.
Last updated: July 06, 2018
Was this article helpful?

DIDN'T FIND WHAT YOU'RE LOOKING FOR?

Tweet

Tweet Us

Monday through Friday:
7am to 7pm CDT
Saturday and Sunday:
9am to 5pm CDT

Live Chat

Live Chat

Monday through Friday:
8am to 10pm CDT
Saturday and Sunday
9am to 5pm CDT

Call Us

Call Us

Experts are ready to help
Monday through Sunday.