How do I return my Honeywell product?

I purchased my Honeywell product directly from Honeywell online through shop.honeywellhome.com

If you purchased a product through shop.honeywellhome.com and it doesn't meet your expectations, you may return it within 30 days of the shipping date. If the product was removed from its original packaging, the product must still be in new condition and undamaged.

Follow these steps:

  1. Pack your return in the original packaging, if possible. Include the packing slip and complete the return instructions.
  2. Include the packing slip and complete the return instructions. Make a copy for your records.
  3. Include all original packaging and accessories.
  4. Using your own shipping method, send the return to:
Honeywell Returns Center
2200 Ampere Dr.

Louisville, KY 40299

5. Your original form of payment (e.g. credit card) will be credited once the product is received and verified.

We recommend returns be shipped through UPS or insured United States mail for your protection. Honeywell is not responsible for items lost or damaged during shipping.

I purchased my product from a contractor, a retailer or another online store

Please only return items to Honeywell that were purchased directly from shop.honeywellhome.com. Honeywell products purchased anywhere else must be returned in accordance with the returns and refunds policy for their place of purchase and will not be processed by Honeywell.

For more information on Honeywell's online return policy, reference your packing slip or click here.

For questions regarding returns, please contact Customer Care at 1-800-633-3991, press 1 then 2, from 7 a.m. to 11 p.m. EST, Monday through Saturday and 10 a.m. to 7 p.m. EST on Sunday.


Last updated: July 30, 2018
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